When you are faced with a barricaded subject, a suicidal subject, or a hostage-taker, you must try to bring the situation to a quick and safe conclusion When the subject refuses to comply and is contained, the first responder must rely on his communication skills to de-escalate the incident, maintain control and safety, and provide support when the tactical and negotiations teams arrive Provides fundamental training in handling critical incidents and establishing person-to-person communication 30 min.