Frequently Asked Questions - NIMCO, Inc. | Prevention Awareness Supplies & Promotional Items Frequently Asked Questions - NIMCO, Inc. | Prevention Awareness Supplies & Promotional Items

Frequently Asked Questions

1. How do I place an Order?

You can mail, fax, or place your order online (click here for contact information). Order forms are in the back of our catalogs, or available to download (click here to download).

2. What is your address, phone number, fax number, website and tax id #?

102 Hwy. 81 North
Calhoun, Kentucky
United States of America

Phone: 800-962-6662
Toll Free: 800-962-6662

Federal Tax ID: 61-1170820
Duns #: 102131729
Cage Code #: ORU37

Hubzone Small Business Certified

Hours: Mon-Fri 7:30 am to 5:00 pm Central Time (Closed Sat. & Sun.)

3. What are your payment options?

School or government purchase order, check or credit card.

4. Do you accept credit cards?

We accept Mastercard, Visa, Discover, and American Express.

5. Do you accept purchase orders?

We accept school or government purchase orders. We ask that you mail, fax, or upload a copy of the original purchase order to us.

6. What are your shipping charges?
7. Can I get my order rushed to me?
8. What is your return policy?

If for any reason you are not totally satisfied with a non-customized product, then return it back to us within 14 days of receiving it for a full merchandise credit, minus applicable shipping charges.  Please contact customer service at 800-962-6662 or via chat to request a return authorization (RA#).  Unauthorized returns will not be accepted.   All returns must have a valid RA# on the package and shipped with an insured carrier, insured for their full retail value. You must include a copy of the invoice with your return, marking on it exactly what you are returning along with your RA#. You are responsible for the product until we receive it back. Please keep all tracking information until you have received a credit memo from NIMCO.   Please note that customized products and PPE products are non-returnable.

9. How long does it take for orders to ship and to get to me?
10. Can I get a bid or price quote?

Send your request to

11. Can I customize any of your products?

Many of our promotional products are customizable. Prepayment or government purchase order is required on all CUSTOM orders. No returns are allowed on CUSTOM orders. Time of delivery for CUSTOM orders varies, usually from 3-6 weeks. Call customer service at 800-962-6662 ext 118 for more information.

*****Prices are subject to change at any time. If in the unlikely event that you place an order online with us and there is a price change, you will be notified for your approval before the order is processed*****